Household Goods & Personal Effects Frequently Asked Questions

Please click on any of the questions below to reveal the answer.

How do you handle my enquiry?»

How does the survey work?»

What information will I need to provide?»

How do you use this information?»

When & how will I receive the shipping price?»

I would like to accept the price & ship my goods with Kayenta Freight, what do I do now?»

How & when do I pay you?»

Do I have to pay VAT?»

What documentation do I need to provide to you?»

Do I need to pack any of my items?»

Are there any items that are prohibited or restricted?»

What do you do after loading the items into the shipping container/trailer?»

What happens when the container/trailer arrives at the port of destination?»

Do I have to pay Import Tax & Duty at destination?»

Are there any additional costs to pay at destination?»

What are the chances of my goods being examined by Customs?»

What happens when the goods arrive at my new residence overseas?»

Are my goods insured?»

Our representative will visit at a time to suit you to arrange a survey and assess your requirements.Powered by Hackadelic Sliding Notes 1.6.5
Our representative will go around your residence with you and complete a list of all the items you wish to ship. Detailed notes will be made of any items that require special handling, i.e. fragile, large, heavy, unusual etc.Powered by Hackadelic Sliding Notes 1.6.5
The exact address the goods are being sent from
The exact address the goods are being sent to
As much contact information as possible at both sides, i.e. landline no., mobile no. & email address
Date of departure from the U.K.
Date of arrival at destination
Date you require the goods to be collected from your U.K. residence
Date you are vacating your U.K. residence
The total value of the goods being shipped and the individual value of any high value itemsPowered by Hackadelic Sliding Notes 1.6.5
Based on the amount of items you are sending and the destination you are sending them to, we will then explain the shipping options available. The 4 most common would be:-
A 20ft. Shipping Container – this holds approx. 1000 cubic feet
A 40ft. Shipping Container – this holds approx. 2000 cubic feet
A Shared/Part Container – normally suitable for up to 500 cubic feet
An Overland Road Trailer for certain European destinations
We will then return to our office and calculate a price for you.Powered by Hackadelic Sliding Notes 1.6.5
We will provide a written quotation to you detailing the price, service details and approx. transit time usually by email within 1-2 working days after the survey depending upon the complexity of your requirements.Powered by Hackadelic Sliding Notes 1.6.5
Simply call our office or email us with your acceptance and we will arrange to visit you. At the visit we will ask you to sign a copy of our booking confirmation and we will finalise the documentary arrangements and transport dates with you . This will also give you a chance to ask any other questions you may have thought of. We may also collect a deposit if applicable (please see below).Powered by Hackadelic Sliding Notes 1.6.5
If special packaging or collection vehicles are needed, we would ask for a deposit to cover this element of the shipment, this would need to be paid when you sign our booking confirmation.
Once all items have been collected from your residence, we will require payment in full.  We can accept payment by online transfer, cheque or PayPal (maximum amount for PayPal payments is £750.00).Powered by Hackadelic Sliding Notes 1.6.5
VAT is not payable if the shipment is being exported outside the E.U. If your goods are being sent to an E.U. country then VAT at the U.K. rate will be charged, and this will be shown clearly in our quotation.Powered by Hackadelic Sliding Notes 1.6.5
A good, clear copy of your Passport
An Inventory showing the values of all items
A copy of any applicable Visa / Work Permit etc.Powered by Hackadelic Sliding Notes 1.6.5
No, on the agreed day our removals team come to your home and wrap & pack all your items and the cost for this is included in our quotation, (for a large full house move it may take 2/3 men 2 or 3 days to complete the packing). We then bring all your goods back to our loading facility for transfer into the shipping container/trailer.Powered by Hackadelic Sliding Notes 1.6.5
Yes, every country has slightly different regulations and the following list is not exhaustive but does provide a good guide.
Aerosols, Alcohol, Ammunition, Animals (Living or Dead) & Animal Products
Banknotes, Batteries, Biological Samples, Bullion
Car Batteries, Chemicals, Christmas Crackers, Cigarettes, Currency
Dangerous Substances & Articles, Drugs
Firearms, Flammable Substances, Flowers, Foodstuffs
Gas Bottles
Human Remains
Knives (not cutlery) & Swords
Lighters, Liquids, Lottery Tickets
Paint, Party Poppers, Plants, Pornography & Indecent Materials, Precious Metals & Stones
Replica Weapons, Residual Soil & Earth (on Bike Tyres, Camping Equipment, Gardening Tools etc.)
Seeds, Soil & Earth
Tobacco & Tobacco Products
Untreated TimberPowered by Hackadelic Sliding Notes 1.6.5
We deliver the container/trailer to the port of departure
We complete the U.K. Customs formalities
We issue the Insurance Certificate if applicable
We issue the shipping documents
We transfer copies of all information to our overseas partner office
We provide you with all relevant contact details of the overseas partner officePowered by Hackadelic Sliding Notes 1.6.5
We arrange Customs clearance (see below)
We arrange delivery to your residence at the agreed timePowered by Hackadelic Sliding Notes 1.6.5
Almost all countries allow the importation of Household Goods & Personal Effects duty & tax free providing they have been used by yourself in your home for the past 12 months.Powered by Hackadelic Sliding Notes 1.6.5
All the charges that are under our control are included in our price, however, the Customs Authorities in every country have the right to stop, search & examine shipments at their discretion for which they levy a charge. The Customs rules state that their costs are payable at destination by the owner of the goods. Our overseas partner office will provide further information if & when applicable.Powered by Hackadelic Sliding Notes 1.6.5
Given the high volume of consignments being shipped around the world it is unlikely that your shipment will be stopped, but in these days of heightened security it is something you need to be aware of. At present the Customs Authorities in Australia and U.S.A. are especially cautious about the importation of goods belonging to private individuals.Powered by Hackadelic Sliding Notes 1.6.5

1 – For small lightweight shipments that can be handled by one person, these would be delivered to your door for you to receive and unpack, or as a more economical option, you can choose to collect from the nearest depot.
2 – For larger, heavier shipments, we would deliver into your residence, unpack any furniture and remove any packing debris on the day.Powered by Hackadelic Sliding Notes 1.6.5
We always recommend that your cargo is covered by marine insurance and our representative will discuss the options available when they visit you.Powered by Hackadelic Sliding Notes 1.6.5

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